Løst / Resolved: Forsinkelser i import av EHF og Receive fakturaer / Delays in import of Electronic invoices and Receive

Incident Report for Compello AS

Resolved

Norsk:
Alle fakturaene som ble forsinket er nå importert.

Vi er tilbake til normal drift vedrørende fakturaimport.

English:
All the invoices that were queued up have now been imported.

We are back to normal when it comes to invoice import.


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Med vennlig hilsen / Best regards
PROCESS Operations
Posted Apr 03, 2025 - 11:45 CEST

Monitoring

Norsk:
Vi har hatt problemer med import av fakturaer i går kveld og natt til i dag for flere av våre kunder.

Importen kom i gang igjen ca. kl 07:40 i dag morges, men pga stans i mange timer er det nå noe kø.

Fakturaene som skulle kommet inn i Compello i natt importeres nå fortløpende, men det vil ta noen timer før vi er tilbake til normal status.

English:
We have had problems with invoice import from yesterday evening and through the night for several of our customers.

The affected service was up and running again around 07:40 CET this morning, but due to a stoppage for several hours, there is a queue at the moment.

The invoices that were supposed to be imported into Compello last night are now being imported continuously, but it will be a few hours before we return to the normal status.

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Med vennlig hilsen / Best regards
PROCESS Operations
Posted Apr 03, 2025 - 07:57 CEST
This incident affected: PROCESS (PROCESS - Process Approve Web).