Problemer med tolkning av PDF-fakturaer / Problems with interpreting PDF invoices

Incident Report for Compello AS

Resolved

Norsk:
Underleverandøren har meldt at løsningen for tolketjenester er friskmeldt.

Våre logger viser at tjenesten var helt stabil fra 12:30 i går og utover.

Vi lukker saken.

English:
Our subcontractor for the interpretation service has reported that the problems are resolved.

Our logs show that the service was stable from 12:30 PM CET yesterday.

We will close this case.

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Med vennlig hilsen / Best regards
PROCESS Operations
Posted Nov 04, 2025 - 09:49 CET

Monitoring

Norsk:
Underleverandøren vår har ikke friskmeldt tolkningen ennå, men i følge våre egne logger ser situasjonen ut til å ha bedret seg kraftig fra ca. kl 11 og utover.

Vi monitorerer saken videre og oppdaterer ved nytt i saken.

English:
Our subcontractor has not yet confirmed that the interpretation is fully operational, but according to our own logs, the situation seems to have improved significantly from around 11 AM CET and onwards.

We will continue to monitor the situation and provide updates as new information becomes available.

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Med vennlig hilsen / Best regards
PROCESS Operations
Posted Nov 03, 2025 - 12:07 CET

Identified

Norsk:
Vår underleverandør av tolketjenesten har meldt om problemer.
PDF fakturaer blir for øyeblikket ikke tolket.

Vi oppdaterer her så fort det er noe nytt i saken.

English:
Our subcontractor for the interpretation service has reported that they have issues. PDF invoices are currently not being interpreted.

We will update here as soon as there is any new information on the matter.

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Med vennlig hilsen / Best regards
PROCESS Operations
Posted Nov 03, 2025 - 10:03 CET
This incident affected: PROCESS (PROCESS - Process Approve Web).